Returns Policy

If you receive your order and it is wrong/faulty/not what you wanted, then please contact us before returning your order, either via email or phone so that we can assist you with your problem.

Please include your invoice as proof of purchase or a photocopy if you require it for your records. Please always include a note with your returned goods stating your name, reason for return and how the item was ordered (website or telephone). This helps us to locate your order details and sort out returns/exchanges as quickly as possible. Goods returned for exchange or refund MUST be in new, unused, re-saleable condition, with all packaging etc.

If the goods are being returned due to being faulty or incorrect then carriage charges will be our responsibility and a full refund/replacement will be offered. If it is due to being no longer required etc then return charges will be at your expense.

We may at our ultimate discretion accept unwanted or unsuitable stock items provided; they are returned within 7 days of delivery with our prior written authorisation, they are returned at your own expense and risk until received by us, they have been unopened, they are in their original and undamaged packaging, they have not been used whatsoever, they still remain in a saleable condition and the original purchase invoice (not a copy) accompanies the item. A refund will then be made within 28 days subject to a 25% restocking and handling charge, less any carriage charges paid Special orders, installations, custom-made or adapted equipment are non-returnable.

Refunds will be carried out as soon as possible, although please allow up to 28 days.

We recommend using either Royal Mail Recorded or Royal Mail Special Delivery with which to return goods to us. We will not be held responsible if you are returning goods and they do not arrive.

Please note we operate under the consumer rights distance selling regulations.

Return goods to the following address:

Flowjet Cleaning Equipment LTD
Unit 2
Gatebeck Farm
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Flowjet Cleaning Equipment Ltd – Privacy Statement

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